r4ishop.co.uk is committed to respect your privacy. Generally, you can visit r4ishop.co.uk without revealing any information about yourself. However, we do collect information regarding visitors on our Website or some information are required when process your orders. For example. we collect information to analyse the data for trend and statistic to help us in providing you with a better service.

Privacy Policy
In order to process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order or contact you when any questions arise on your order.

If we need to contact you, we will contact you via email. We are very sorry that we do not provide the telphone service at this moment.

Cookie Information
Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it.
Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies.

r4ishop.co.uk uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information each time when you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

Frequently asked Questions (FAQ)
If you need to find out more information on specific support and relevant issues, please check the information below:

I looked at a product on the site a few moments ago, when I went back in to double check the availability again, and the price had increased. Why has this happened?
A. All of our price and stock availability information are displayed in real time, whenever there is a price change, the new information is immediately reflected to our website. Our system has been written in this way, therefore we can provide you with the correct information prior to you purchasing.

How does your product search work, it seems quite a lot different to search engines I've used in the past?
A. Our Product Search Engine is one of the most advance search engine around. It will let you to search on a single field manufacturer name or on multiple fields. By using this search engine that you should be able to find the product that you are looking for on the faster and easiest way.

How are you able to offer your prices far more competitively than your competition?
A. Due to our streamlined business model and levels of automation we are able to greatly reduce the costs of our business. This allows us to run our business more efficiently and pass the savings on to you.

If I want to buy something from r4ishop.co.uk, is my credit card number safe from hackers?
A. During and after the checkout process your credit card details are encrypted. Once you reach the screen where you enter your details you are on Google and Paypal secure server, and after your order is placed your credit card details are then encrypted again to prevent anyone accessing them.

Once you have my email address and personal home/business address, is it your standard practise to send unsolicited mail?
A. At r4ishop.co.uk we work on the strict principal that our customers only receive the things that they ask for, for example, the goods you buy and the invoice you receive. Once your data is with us, we will not pass it on to any other companies.

If I place an order with r4ishop.co.uk, will they all be dispatched together or dispatched in bits and pieces?
A. Any order that you place with us will be dispatched together. If you are in need of an item before others on the same order then you should separate the order. Only when all items are instock  your order will be despatched.

How can I pay for my order?
A.We currently accept Visa/Visa Electron/Mastercard/Solo/Debit and Switch by using Google Checkout and Paypal
We do not accept Amex or credit cards issued outside of the UK.

Can you ship my order to my work address?
A. When you place your first order with us, we can only ship it to your credit card billing address, i.e. the address that your bank has you registered at. On your second and subsequent orders you can specify an alternative address. By specifying an alternative address it may delay your order by 24 hours due to the security checks that we need to perform before despatching your order.

Can I call r4ishop.co.uk to place an order?
A. No, we are very sorry that we do not provide the  telephone order or telephone customer service.

If I've placed an order on your site, am I able to amend it later?
A. If your order has already begun to process then you will not be able to amend your order. We start work on your order the minute you click the checkout button, therefore amendments was not possible.

If I have a problem with a product that I have ordered from you, how do I get help?
A.You can use our online return which allows you to send a request directly to our Technical/Returns Team, where you should receive a response within 1-4 Working days.

Please log in to Your Account > Completed Orders > Return Item(s)

What shipping options are available to me?
A. The order will be shipped either from our EU or Hongkong Warehouse, it depends on your location and the stock level. We can generally ship the order within 12 business hours, we are providing 3 different types of shipping Options:
Saver:  your order could take up to 7 working days before delivery, can not be tracked.
Standard: Up to 5 working days, can be tracked.
Express:  Up to 1-2 working days, can be tracked. .

How do I track my open order(s)?
A. If you log in to the Account section, you will find any orders that have not yet been despatched with a status linked to it. Once an order has been despatched the order status will be changed to "Shipped",  if you paid for the tracked shipping service, the order details  will show the courier consignment number. When you have the consignment number you can go to shipping support page and track your order from there.

How do I view my past orders?
A. You can view your order history by log-in to the Account section .

I sent a product back for replacement. How long will it take until I get my replacement?
A. You should receive a replacement or credit within 10 working days

I placed an order 2 days ago for 3 day delivery yet your site still shows awaiting dispatch, when am I likely to receive my order?
A.If you place your order on Monday (before 3:00pm), our obligation is to get the order to you by the Thursday providing that all items are instock. If your order still states "Awaiting Dispatch"on Wednesday, then we will simply ship it on a next day service so that you will still receive your order on time.

I need to find out more information about a product, what do you suggest?
A. In the rare event that you cannot find the relevant information on our site then we advise you to contact our support team by email,  where you can ask for further product information from our trained advisors. 

Please do leave the product SKU when your are sending any product enquires

If I am not home when the couriers try and deliver my order what happens to it?
A. If no one is home to receive your order, then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to re-arrange a suitable redelivery date or an alternatively it may be possible to pick up the order from your local depot (Please confirm this with the courier first). Note: identification will be required on request.

If your order is return back to us, we will give you the refund. But the shipping cost is not refundable.

My order has been awaiting dispatch for over three days now, what should I do?
A. There maybe a problem with one or more of the items on your order. Please contact our Customer Support Team as soon as possible and we will investigate any hold up with the order and advise you on the best way to rectify the issue.

Please log in to Your Account > Your Messages to send the order enquires

If I place an order over the weekend when can I expect to receive it?
A. If you place your order on a next day service, then you can expect to receive your order in the coming Tuesday. And if you place your order on a three day service, you will expect to receive your order in the coming Thursday.

Can you specify a timed delivery?
A. Unfortunately, we cannot currently specify a time of delivery, and all orders are usually delivered between 9am-6pm Mon-Fri.

If I place an order and something is out of stock what happens to the rest of my order?
A. Unfortunately if something is out of stock on your order, then we will not dispatch any of your order until everything is in stock. However, if an item has been showing out of stock longer than the quoted lead time on our site, then please contact our Customer Support Team and we will check the availability of this item for you. In general, the best solution is to cancel the out of stock item(s) off from tour order, so the rest of the order can be dispatched forthwith, or alternatively you may choose to wait for all of the items to arrive in stock before the order is dispatched.

Please do leave your Order ID when your are sending any order enquires

What is the Time Limitation for Notification of Claims?
A. Damage in transit: If goods arrive in a damaged condition, it will be your responsibility to inform us within 2 days from delivery by email.

Shortages: it will be your responsibility to notify us within 2 days from delivery.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied immediately from delivery, and we will advise you of the correct procedure for rectifying this.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 15 working days from the expected delivery date.

What is the Customer Support opening hours?
A. We are open Mon-Fri 9am-6pm. Unfortunately, we do not work weekends and bank holidays.

What happens if I am unable to check the contents of my goods at point of delivery?
A. If you are unable to check the contents of the package at time of delivery please sign for the goods as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

I have been sent the wrong item, how do I report this?
A. In the rare event that you will receive the incorrect item. Please report us when you receive the incorrect item by log in to your account, and use our return online service to report this discrepancy to us.

Please log in to Your Account > Completed Orders > Return Item(s)

On receipt of your return  request that we will issue you with an RMA number to return the incorrect item back to us. The RMA will be given special priority and you can expect to receive the correct item within 5 working days of its return to r4ishop.co.uk.

How do I return a product to r4ishop for replacement / refund?
A. Please use our returns online service to return the item by log in to Your Account > Completed Orders >Return items. Simply follow the online instructions.

What happens if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?
A. The couriers will hold the goods for up to 14 days before returning the goods back to us. However, the order can be held at your local depot until you are available to collect by contacting to your local couriers to arrange the collecting date.
If your order was returned back to us, we will give you the refund. But the shipping cost is not refundable.

Can I have my order left at my neighbours?
A. This is possible as long as this is not your first order.

What happens if I receive my order and it is damaged, or there are items missing?
A. This must be reported to r4ishop within 2 working days after the delivery, and we will take the appropriate action.

What happens if the courier confirms that they have lost my parcel?
A. This must be reported to us straight away. We can then take this matter up to the Couriers, so that they can investigate this matter.

What happens if I don't receive my order and I placed it on a Express delivery?
A. If your order is not received on time, you must report this to us and we will investigate the reason for this with the couriers.