Information on Royal Mail deliveries

Most of items are shipped via Royal Mail if the supersaver delivery option is selected. It will be highlighted at the time of checkout if the order will be shipped by Royal Mail. It can take up to 15 working days to resolve the delivery dispute if the Royal Mail delivery is not delivery the items on time. A different delivery option can be selected if you require the item to be shipped by City Links.

I need to return an item, how do I do this?

Returning an item to Ebuyer is a simple process. Simply log in to Your Account and follow the on screen instructions.

How long will it take for my return to be processed?

Our aim is to process your return item on the same day as we receive the item in our warehouse The maximum length of time will take 4 working days to process your return item. At the meantime, you will receive a confirmation through email when your return has been processed. To check or update status of your return, simply log in to Your Account and check "Return Requests"

How long will my security checks take?

The security checks will be completed before the delivery date you have selected. You may find your order status as "Waiting Fulfillment" up to the day before the delivery date - this is normal and thanks to our advanced logistics system, there is nothing to be concerned with. We try to make every effort to meet your delivery date as we can, simply log in to Your Account and check "View order stauts"

Why my first order have to be delivered to my Credit/Debit card billing address?

By delivering your first order to your billing address, which enables us to complete the final stages of our security checks. By doing this is to helps us offer you the service of delivering in any subsequent orders to the address of your choice (within the UK) in the future.

My order is due for delivery today what time will it be delivered?

Your order will be delivered between the hours of 9am and 5.30pm. if your selection of delivery is EXPRESS or Tracked Mail, by which you can track the status of your order or delivery at any time by log in to Your Account and check "View order stauts"

What happens to my order if I am not in when the courier attempts to deliver it?

If you are not in when our courier attempts to deliver your order, the courier will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to re-arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you out.

Why can't I log into my account?

If you are experiencing the problems logging on log-in to your account, you can firstly check your email address, username and password. Alternatively, you may find it useful to refer to the information included in the "Welcome to r4ishop.co.uk" email you received when you registered with r4ishop. If you have forgotten your password click here to be reminded

What does 'Grade A' mean?

Grade A Goods are "Factory Reconditioned" to the Manufacturers original specification. All goods supply from high street store on 30 day returned products. With Grade A stock there is always a chance that there may be a minor cosmetic mark. Considering the price however these are considered to be very minor and will not affect performance of the product.

Why our Customer Support Team are unable to release information to non-account holders

As a commitment to our customers we ensure that your details are kept secure. We will only release information regarding an Ebuyer account to the account holder. When account information is requested we take each customer through a thorough security check.

Why can I not amend my order if I have placed it via Pay Pal or Google?

We are unable to make any amendments to the order (other than cancellations) due to our internal security policy. In addition to our policy Pay Pal and Google provide us with enough money to fulfill your initial order therefore no further payment can be taken for additional items or shipping costs.

Topics

• First Time Visitors
  Security Pledge, Privacy Policy, Cookie Information, Frequently Asked Questions (FAQ)
  
• My Account
  View Orders/Quotes, The Ledger, My Catalogue, Change Account Information
• Payment Methods
  Payment Options, Print a Receipt
• Shipping and Handling
  Shipping Methods, Shipping Rates, Tracking a Shipment
• Returns
  Returns Policy, Important Exceptions to Returns Policy, Returns FAQ
• About Us
  About r4ishop.co.uk